We are here to help ensure patients, families, carers and visitors have a positive experience of using our services.
We listen to patient feedback and work with teams and departments across the Trust to improve the way we do things for future patients.
Our free, impartial, and confidential service offers advice, support, and information.
You can also contact PALS via the British Sign Language (BSL) Convo app.
We can assist you with:
Our Information Hub has a variety of information, advice and support available to you, with a focus on unpaid carers, discharge, learning disability and dementia.
Ground Floor of the Brunel Treatment Centre (BTC)
Great Western Hospital
Swindon
SN3 6BB
The Trust offers an open and honest complaints investigation service.
We always encourage our patients and families to raise a concern with the department or ward manager in the first instance.
These are the staff looking after you and your loved ones, and they will always be happy to listen and support you.
Where this is not possible, or you are unhappy with the outcome, please contact PALS.
Read our complaints policy.
If you wish to provide anonymous feedback, please do so by writing to us.
Great Western Hospital
Marlborough Road
Swindon
SN3 6BB
