Online translation services
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The Trust supports all patients whose first language is not English, or who have an impairment which affects their communication.
The Trust provides interpreting and translation services through Prestige Network.
These services are free of charge to patients who need them.
- Telephone interpreting (an interpreter can usually be located and on the other end of the phone within two minutes)
- Face-to-face interpreting (when telephone interpreting is not a suitable option)
- British Sign Language (BSL) interpreting - please see Hearing impairments
- Document translation (e.g. patient letters, patient leaflets and medical notes)
- Transcription (conversion of a recorded conversation into writing).
Booking an interpreter
Trust staff will book your telephone interpreter when you arrive for your appointment, but it is still helpful to let the ward/clinic staff know in advance that you require one.
This will enable them to check that an interpreter in the language you require can be accessed.
If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff.
If you have any queries relating to the Trust's Interpreting and Translation Services, please contact the Patient Advice and Liaison Service (PALS).
More help with communication is available - please see Communication.