Patient Advice and Liaison Service (PALS)

The PALS Team is here to help ensure patients and visitors have a positive experience of using the Trust's services from start to finish.

We listen to patient feedback and work with teams and departments across the Trust to improve the way we do things for future patients.

Here to help improve local health services

As well as offering free and impartial on-the-spot advice through the Trust's Patient Advice and Liaison Service (PALS), we manage the following Trust-wide services:

Patient Advice and Liaison Service (PALS) - for more information, please see our Patient Information Leaflet or the Patient Information Leaflet (Easy Read version)
Interpreting and translation - providing patients with access to trained interpreters
Staff training - helping staff to have a better understanding of our patients' experiences
The complaints process - please see Feedback.