Patient Advice and Liaison Service (PALS) - here to help

The PALS Team is here to help ensure patients and visitors have a positive experience of using the Trust's services from start to finish.

We listen to patient feedback and work with teams and departments across the Trust to improve the way we do things for future patients.

Here to help improve local health services

As well as offering free and impartial on-the-spot advice through the Trust's Patient Advice and Liaison Service (PALS), we manage the following Trust-wide services:

Contact us

You can visit the PALS Team on the ground floor of the Great Western Hospital, Swindon at the address below.

Our offices are open Monday-Friday, 9.00am-5.00pm.

Patient Advice and Liaison Service (PALS)
Great Western Hospitals NHS Foundation Trust
Great Western Hospital
Marlborough Road
SN3 6BB 

Tel: 01793 604031

Other languages

Please see the multi-lingual poster.

Further information

Please see What our priorities are and how we are doing > Trust strategies > Patient Experience & Engagement Strategy 2017-2022 - Listen & Learn.

Report a problem with this web page

Please contact us at and we'll put it right.

Translate this page: