During the COVID-19 pandemic, the Trust followed Government guidance on social distancing, and replaced some face-to-face outpatient appointments with 'virtual appointments' by phone and video.

Patients are able to receive medical advice without the need to leave their own homes.

As you would for a traditional face-to-face appointment, we're asking you to take the time to prepare for these appointments.

You should treat them exactly the same as any other appointment with your hospital consultant, clinical nurse specialist or any other member of their team.

The following may help you to prepare for a virtual appointment, and ensure that it is quick, efficient and useful to both yourself and the medical professionals.

Tips for preparing for your virtual appointment

• Ensure you are in a quiet space, where you are unlikely to be disturbed
• Choose a place where you can't be overheard, to protect your confidentiality
• Be ready with a list of your medication, any changes to medication and dosages, and any over-the-counter remedies you are taking
• Wear your reading glasses and your hearing aid if you need them
• Have a pen and paper handy to make notes
• Make sure that your landline or mobile connection is working well