We use an online Patient Portal provided by our NHS partner organisation DrDoctor to communicate with you about your care.

You can access your Patient Portal using any smartphone, computer or tablet.

There’s no need to sign up for an account or download any software, all you need to do is follow the secure link sent to you by email or text message.

From viewing appointment letters, to updating your details or checking upcoming bookings, it’s designed to make things simpler for you.

DrDoctor meets the strict NHS and national standards for data protection and security.

Received a text from 07860 039092?

Save this number in your phone as Great Western Hospitals NHS Foundation Trust so that you know that text messages are from us.

Do we have your up-to-date contact details?

To use the DrDoctor Patient Portal we need your email address and/or mobile phone number so that we can send you a link to the DrDoctor Patient Portal.

You will then be asked to login using your last name, date of birth and postcode and you be sent a one-time code for extra security.

Patients who prefer to receive appointment letters by post can choose not to share their email address or mobile phone number.

To update contact details we already have, please phone 01793 604080.

Frequently asked questions

There’s no need to sign up for an account or download any software.

There is no username or password for DrDoctor.

All you need to do is follow the secure link sent to you by email or text message.

Once you click on the link and complete the verification process, you will be able to access your appointment information.

You can access your Patient Portal using any smartphone, computer or tablet.

  • View and download appointment letters
  • View the location of your appointment
  • View important clinical information
  • Add your appointment to your personal calendar
  • Request to cancel or reschedule your appointment.

You can change how we contact you at any time using DrDoctor by following the instructions on the updating your contact details webpage. 

You can choose to be contacted by email, mobile phone or post. 

The address of the Patient Portal is: https://my.drdoctor.co.uk/

The DrDoctor Patient Portal is a web application that has been designed specifically to work perfectly on mobile devices.

It is not a downloadable App.

The majority of patients access the DrDoctor Patient Portal via the web link in the text messages they receive.

If you do not view your letter online within three days, you will be sent a paper letter in the post. This ensures that no patient misses any important information.

If you need to cancel or change your appointment at short notice, please phone us as soon as possible using the phone number on your clinic letter.

Please give as much notice as possible so that we can offer the appointment to another patient.

You do not need to phone us to confirm that you will be attending your appointment.

We presume you will be attending your appointment unless you tell us you will not be. 

No, you do not need to print your appointment letter.

You can download your appointment letter for safekeeping if you wish, however it will always be available to view on DrDoctor.

Text messages from DrDoctor will always come from 07860 039 092.

Please save this number in your phone as Great Western Hospitals NHS Foundation Trust so that you know text messages are from us.

The URL link to view your digital letter includes drdoctor.thirdparty.nhs.uk.

You must sign in to the DrDoctor Patient Portal before you can see any personal patient data.

If you are ever unsure, please do not hesitate to phone 01793 604020 and ask to speak to the department or clinic relating to your appointment.

Always check who the letter is for, and whether it relates to you or your dependents.

You can view and manage multiple appointments via DrDoctor.

If you receive a letter saying that you have an appointment on 25 December, this means you have been added to a holding clinic.

A holding clinic is not a real appointment. It means you have been added to a waiting list of patients who are waiting to be given an appointment date and time.

We will contact you with your appointment date and time as soon as possible.

DrDoctor meets the strict NHS and national standards for data protection and security

The NHS provides DrDoctor with solely the information it needs to provide this service.

For more information on DrDoctor’s privacy policy, please visit  https://my.drdoctor.co.uk/privacy

For further details, please visit www.dsptoolkit.nhs.uk/OrganisationSearch/8HY91