British Sign Language (BSL) interpreting

Arrange a BSL interpreter

• Download the Convo Now app and search for 'Great Western Hospitals' in the Community Directory 
• Contact our Patient Advice and Liaison Service through the Convo App or email gwh.interpreting@nhs.net 

First-time users will be asked to register once. This keeps your account secure and allows us to return your call if needed using your unique code.

To be able to receive callbacks from us, please provide us with your unique number, which is on the homepage of Convo Now.

This unique code will allow us to give you a callback. See our Knowledge Base for support in receiving callbacks.

• Access Convo
• Frequently asked questions
• For support, email hello-uk@convo.io 

Support from Convo is free to patients at Great Western Hospitals NHS Foundation Trust.

BSL QR access points

You can also use Convo Access at the locations listed below at Great Western Hospital:

• Main atrium, Ground Floor
• Urgent Treatment Centre, Ground Floor
• Emergency Department, Ground Floor
• Medical Assessment Unit, Ground Floor
• Patient Advice and Liaison Service, Ground Floor
• Brunel Treatment Centre (BTC) Reception, Lower Ground Floor of BTC
• Surgical Assessment Unit, Ground Floor of BTC

Simply find and scan the green Convo QR and connect to a qualified remote BSL interpreter for in-person face-to-face communication. 

Other resources

• All our hospital wards have sensory impairment resource folders with signs that can be placed above a patient's bed to advise staff and visitors of their needs.
• Registered hearing dogs for the deaf are allowed on-site - please report to each ward/department reception upon arrival.

Arriving at the Urgent Treatment Centre

Booking an interpreter in PALS

Contacting PALS

Contacting Switchboard