Help us help you - Stay well this winter - posterIf someone is seriously ill or injured or you think their life may be at risk, call 999 or visit the Emergency Department at the Great Western Hospital.

Working together to treat you as safely and quickly as possible

The Emergency Department and Urgent Treatment Centre work together as one big team.

We move patients between services based on your treatment needs because this is the best way for us to provide your treatment as safely and quickly as possible.

We see patients in order of clinical need.

So if you are waiting a long time after your initial assessment, this is because there are others with more critical or life-threatening conditions.

Urgent enquiries

If you have an urgent enquiry about a patient who may have been taken to the Emergency Department at the Great Western Hospital, please call 01793 604020.


The Emergency Department is located on the ground floor of the Great Western Hospital.

The Urgent Treatment Centre has now moved to a temporary location across the road from the Shalbourne/COVID Assessment Unit (CAU).

Opening times

The Emergency Department is open all the time.

The Urgent Treatment Centre is open every day, 7.00am-10.30pm.

Further information