The NHS is a residency-based health service, which allows UK
residents who contribute to the system to receive care free at the
point of delivery.
Non-urgent NHS hospital treatment cannot be guaranteed if you
are not ordinarily resident, or exempt under the regulations.
Charges will apply for the hospital treatment you receive
outside of the Emergency Department, and these cannot be
The Trust is required by law to identify patients who are not
entitled to hospital treatment free at the point of delivery, and
it is the patient's responsibility to provide the appropriate
evidence that will endorse their entitlement to avoid charges.
If you are a legal resident of a country within the European
Economic Area, you will need to provide your current and valid
European Health Insurance Card (EHIC) or Provisional Replacement
Card (PRC), obtained from your country of residence.
This should be brought with you when you attend the hospital to
avoid the possibility of being charged for your treatment and then
claiming the money back from your home country when you return.
Other forms of evidence can be used to establish you are in the
UK legally and are ordinarily resident here:
Medical treatment provided outside of the Emergency Department
in the UK is not free.
At the point of discharge from the Emergency Department and into
another area of the hospital, charges will apply.
Emergency admission/treatment may be given in other departments
outside of the Emergency Department, and these are chargeable from
the point of arrival - e.g.:
In a life-saving situation treatment is provided, but charges
will still apply.
The following table gives guidance to the costs for
These costs are only an indication of the charges, each
patient's treatment is individual and will be charged
Charges will be made to patients in line with Department of
Health Guidance on Implementing the Overseas Visitors Hospital
Charges Regulations 2015, where appropriate (if the patient does
not choose to be treated as a private patient).
Where possible a deposit equal to the estimated value of the
treatment being given is required prior to commencement of that
Actual costs will be calculated following treatment and any
additional costs will be sought from the patient, or overcharges
The Trust will take a rigorous approach to collection of debt
incurred by overseas visitors, which may include using a third
party debt collection agency and registration of the debt with the
UK Border Agency.
This may affect the patient's ability to travel within or to the
UK or gain a visa in the future.
All patients will be made aware of this.
Overseas Visitors Manager
Tel: 01793 604467
Please contact us at firstname.lastname@example.org and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust