We're passionate about turning our patients' feedback into real change, and are always looking at how we can grow and improve the services we provide.

We use your feedback to focus on the things that matter most to our patients, carers and their families, changing and improving our services to meet the needs of the population we serve

If you have spent time in hospital, or have visited one of our GP surgeries (Abbey Meads Medical Group or Moredon Medical Centre) and have a suggestion on how we can do things better to improve our patients' experiences, please get in touch with our Patient Advice and Liaison Service team (PALS).

Email: gwh.pals@nhs.net

Telephone: 01793 604031

We always want to hear from those who are pleased with the service they've received, or if you have a suggestion about how we can make something better.

We'll let the staff involved know and share the good practice across our teams.

We may also ask to be able to share your experiences with the wider public, as David did after he contacted PALS: 

How to give your feedback

Contact our Patient Advice and Liaison Service (PALS) team

Email: gwh.pals@nhs.net

Telephone: 01793 604031

For more ways to get in touch with our PALS team, please visit out contact page.

Speak to a manager

We always encourage our patients and families to raise a concern with the department or ward manager in the first instance.

These are the staff that are looking after you and your loved ones, and they will always be happy to listen and support you in any way they can.

If you would like to share some feedback on your stay, or perhaps pass on your thanks to a team, please do not hesitate to get in touch with our staff.

Friends and Family Test

The Friends and Family Test is a quick and anonymous way to share your views.

Please choose the type of patient you have been to provide feedback about your experience with these services:

To feedback on your experiences of Maternity Services:

For details about how this information is collected and processed, please see Privacy Notice for Patients: Friends and Family Test.


We work closely with Healthwatch to support patients and families who wish to feedback, and to look at ways we can improve our services.

Healthwatch is an independent champion for people who use health and social care services available to make sure that those running services put people at the heart of care.

Their sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

Healthwatch Swindon is a close partner of the Trust, having worked with local residents and our staff to help implement real change.

You can get in touch with the team via the Healthwatch Swindon website.

Raising a concern

We work hard to ensure our patients have a positive experience of using our services.

But we also recognise that sometimes things don't always go right, and patients or families are not always happy with their experience.

When this happens, we want to learn from what went wrong to stop the same thing happening again.

We always recommend that you first raise your concern with the member of staff involved in your care or the manager of the service.

They will do all they can to resolve your concern.

Where this isn't possible or you are unhappy with the outcome, you have a right to raise your concern further.

How to raise a concern

The Trust offers an open and honest complaints investigation service.

Please be assured that the care you or a loved one receives will not be affected in any way by making a complaint.      

If you would like to make a complaint, please try to do so as quickly as possible after the issue has occurred as there is a 12-month time limit.

Following feedback from patients and staff, we have recently introduced a new complaints process.

The aim is to empower staff to resolve concerns quickly for our patients, and to make it easier for patients to make a complaint if they remain unhappy.

To make a complaint, please contact our Patient Advice and Liaison (PALS) Team.

Feedback on how your complaint was handled

If you have made a complaint, we would welcome your views on how it was handled - please complete our online Complaints Handling - Patient Satisfaction Survey.

Further information

For more details about making a complaint, please see also: