Frequently Asked Questions

How long will I be in hospital?
This will depend on why you have been admitted to hospital and how well you respond to treatment but we aim to get people home and leading their normal lives as soon as possible.

I want to go private - how can I arrange this?
Depending on why you are in hospital, it is sometimes possible to arrange to have your tests and procedures as a private patient.  If you wish to do, this speak in the first instance to the nurse in charge.

I have specialist dietary needs - will I get food I can eat?
The hospital catering team are able to provide for a variety of dietary needs.  Please discuss your particular requirements with the nurse looking after you.

I have a job - when will I be able to return to work?
This again depends on why you have been admitted to the hospital but in general if you spend time on the CCU, you will need a few weeks before you are well enough to return to work.  This is discussed with you according to your individual circumstances.

If I have had a heart attack will I be able to go back to work?
Yes - absolutely! All our treatment is designed to get you well and back to leading a 'normal' life.  The nurses on CCU and the Cardiac Rehabilitation Team will be able to support and guide you through your post heart attack recovery period and give you all the information you need.

Can I drive after I have had a heart attack?
Again this depends on your condition and how long it takes you to recover but normally you will not be able to drive for a period of time. We are happy to discuss any concerns you have about driving.

What will happen once I have been discharged from hospital?
It is likely you will have a follow-up appointment in the Outpatient Department and if you have had a heart attack you will be invited to sessions with the Rehabilitation Team.  Again, this is down to your individual circumstances but you will be told about what follow-up to expect when you leave hospital.

I have a relative in the CCU - when can I visit?
As we are a high dependency unit, visiting is restricted to between 2.30pm-5pm, then 6pm-8pm.  We understand that there may be circumstances where you would want to visit outside of those times. This can be allowed but we ask that you arranged this in advance and gain permission from the nurse-in-charge.

Can children visit?
We welcome children but ask that they are well behaved and avoid sitting on either the beds or the floor. This is for infection control reasons.

For hand hygiene, please see our Infection Control section.

Can I use a mobile phone in the unit?
As we are a high dependency unit, we ask that you switch off your mobile phone when you visit the unit (either as a patient or visitor). This prevents any issues with our technical equipment and reduces noise. We have a portable phone available for patients and relatives and all beds have a phone/TV system that they can sign up for.  Please note there will be charges to use the bed-side phone/TV facility.

Can I bring flowers to the unit?
Unfortunately, flowers are not permitted in the CCU. This is to keep surfaces free for cleaning and is more practical if patients are transferred out of the department.  As an alternative you could bring fruit, (fruit that needs peeling is best), squash, reading material and hand/face wipes for your relative/friend.

Can I use a computer/CD player/iPod/electric razor whilst on the unit?
These are permitted but plugs on all electrical equipment will need to be tested by our engineers before use. Please advise a member of staff if you would like this facility.

Who is in charge?
Every shift will have a senior member of the nursing staff in charge to co-ordinate and direct your care. These will change on a shift-by-shift basis.

The CCU is managed by Senior Sister Wendy Johnson. If you would like to speak to her, you can contact her on 01793 604254.  Wendy also provides clinical care in the unit, so if the phone is not answered it is because she is looking after patients. Please leave a message and Wendy will get back to you as soon as possible. Please be aware routinely Wendy works Monday to Friday so any messages left late on a Friday will not be picked up until the Monday at the earliest.

I have some questions and concerns about an aspect of my own or my relative's care - who can I discuss them with?
We strive at all times to provide excellent, clinically competent, dignified and compassionate practise but we recognise that we may not always get things right.

If you have any concerns about a relative's care or your own care plan whilst you were in hospital, please give the team the opportunity to address them.  You can do this by immediately highlighting any issues to the nurse in charge who will take steps to address your concerns. If you would rather speak to the unit manager, please again tell the nurse-in-charge who will arrange a meeting or take your details so that you can be contacted directly.

CCU runs 'Senior Sister Clinics' on Tuesdays and Fridays where relatives are able to book a ten minute slot to discuss any issues they may have with the Senior Sister.  If you would like an appointment slot, please speak to the nurse looking after your relatives who will arrange this for you.

If you do not feel your issues has been dealt with as you would like you are most welcome to contact the Patient Advice & Liaison Service (PALS) who will assist you with any concerns you may have.

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