Coronavirus (COVID-19) update

During the COVID-19 restrictions, we are continuing to provide an Audiology service to our patients where possible.

We have a dedicated team that can be contacted by email and phone:

  • Phone support and queries:
    • Adult audiology: Tel: 01793 604065
    • Paediatric audiology: Tel: 01793 696640
  • Email enquiries:
  • Postal hearing aid repairs (we can also provide tubing by post) and postal battery provision - please see Hearing aids.

The Audiology Department provides comprehensive assessment, diagnosis and management for adults and children with hearing loss and/or tinnitus.

We also provides vestibular assessment and vestibular rehabilitation for patients referred by hospital consultants and is able to make MRI referrals for Vestibular Schwannoma screening if the referral criteria is met.

We are dedicated to improving the patient experience of our services through regular patient forums and patient satisfaction surveys as well as through service improvement projects and technological developments.

UKAS Accreditation logoUKAS accreditation

Our Department has been awarded national accreditation for its services by the United Kingdom Accreditation Services after external assessors spent three days assessing the department.

They looked at the quality of the services being offered by the department and based their report around four key domains:

  • Patient experience
  • Clinical provision
  • Safety
  • Facilities, resources and workforce

IQIPS logo 200Accreditation was awarded following adherence to 26 standards and 153 supplementary standards that had been identified by the Improving Quality in Physiological Services.

The department also acts as a teaching and training centre for undergraduate and post graduate audiology students.

Our accreditation is limited to those activities described on our  UKAS Schedule of Accreditation.

For further information on our services please follow the links to the left.

Opening times

Day Times
Monday-Thursday 8.00am-6.00pm*
Friday 8.00am-5.30pm*
Saturday, Sunday and bank holidays Closed


Audiology Department
The Great Western Hospital
Marlborough Road
SN3 6BB 

Tel: 01793 604065*
Text: 07825 049307 (for text messages only)

*Calls received between 1.00pm and 1.45pm may not be answered.


We hope that you have a pleasant visit to Audiology.

Please let one of our staff members know if you have any concerns, complaints, comments or feedback to give us.

You can also provide feedback to our Patient Advice and Liaison Service (PALS) - please see Giving your feedback.

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