Arriving at the hospital

Please see Maps and directions.

Please see Disabled parking.

Yes, the hospital has wheelchairs for patients and visitors to borrow whilst on site and getting to and from their transport.

A £1 coin is required to release a wheelchair; you will get your £1 back on return of the wheelchair.

If necessary, please ask for assistance at the nearest reception desk.  

Your appointment

Yes, you can confirm, rearrange or cancel your appointment - please see Appointments.

You will need to provide the following information as a minimum to be able to cancel your appointment online:

  • Name
  • Surname
  • Date of birth
  • Type of appointment (i.e. outpatient or admission to hospital); and
  • Date of appointment.

We know the phone line for the Outpatients Booking Centre can be busy during peak hours, which can make it difficult for patients to get through.

To help with this, we've extended the opening hours of the centre.

The phone line is now open until 8.00pm, Monday-Friday; and 9.00am-12.00pm on Saturday.

You can also rearrange or cancel your appointment online (please see above).

Please see Non-emergency patient transport. 

Please see Interpreting and translation services.

The Outpatient Pharmacy (Boots) accepts cash, cheque and credit/debit cards.

If you find you do not have enough cash or other means to pay for your prescription before you leave the hospital, you can ask to be invoiced for the goods.

You will be given the invoice there and then and given two weeks to pay it.

Life on the hospital wards

Many wards do not accept flowers now due to a slightly higher risk of infection, lack of space and the difficulty keeping surfaces free and clear for cleaning.

Hopefully people also find themselves staying in hospital for a shorter time and therefore the receiving of flowers at home once discharged is a good alternative. 

Please always check with the ward before sending or bringing flowers to the hospital to avoid disappointment please check the page for each one - please see Wards and services.

If a ward does not accept flowers, good alternatives are fruit (fruit that needs peeling is best), squash, reading material and hand/face wipes.

These vary from ward to ward - please check the page for each one - please see Wards and services.