Outpatients: Frequently asked questions

I have an appointment soon. Is my appointment still going ahead?

You will receive a letter or a text message if there are changes to your appointment.

If you haven't been notified of any changes, please continue to attend your appointment as normal.  

Why has my appointment been cancelled or changed?

As we begin to open outpatient clinics, we are reviewing waiting lists and rebooking patients in order of priority.

This means that we will be booking in the longest-waiting patients first, unless there is a clinical need to see you sooner.

This process will also allow us to offer outpatients both face-to-face and telephone appointments.

My appointment has been cancelled - when will I get my new appointment?

We will contact you as soon as an appropriate appointment is available, if it is required.

This may be a face-to-face or telephone appointment.

We apologise for any inconvenience this may cause and we thank you for your support.

How will I know if I have a face-to-face appointment or a telephone appointment?

The type of appointment you've been given will be clearly stated on your appointment letter or text message.

What should I do if I can't attend my appointment?

Please let us know that you will not be attending, at the earliest opportunity.

To reschedule your appointment, call 01793 604080 or, if you have received your appointment confirmation via text message, you can reply to the text with 'CHANGE' for alternatives, or 'CANCEL' if you don't want to be seen.

I have an upcoming appointment at the hospital - do I need to wear a face covering or mask?

Yes - following the Government's guidance on the extended use of face masks in NHS hospitals, all patients and visitors will need to wear a face covering or a face mask when entering the hospital building.

You should bring your own face covering or mask, but we will provide you with one if needed.

A member of staff will greet you at one of our main entrances to check the reason for your visit, how you are feeling and to ensure you are wearing a mask appropriately.

There may be exceptions such as young children and people with breathing difficulties.

For further information, please speak to a member of staff.

Can my partner, family member, friend or carer accompany me to hospital for my appointment?

We kindly ask that you attend your appointment alone.

You can be accompanied by a partner, family member, friend or carer, if:

  • You are a patient with a physical or mental disability, who would be unable to attend alone
  • You are under the age of 16
  • You have been given specific permission by a clinician.

How should I socially distance myself from others in hospital?

To maintain social distancing in waiting areas, please do not arrive any earlier than five minutes before your appointment.

If you are early, you may be asked to return closer to your appointment time.

We have also installed a number of signs and stickers to reinforce the social distancing regulations.

You must keep two metres apart from other people and should walk on the left hand side of corridors and stairs.

Which entrance should I use to enter the hospital building?

Please only use the following entrances:

  • Hospital main atrium entrance
  • Hospital west entrance (near the Boots Pharmacy)
  • Brunel Treatment Centre entrance
  • Swindon Intermediate Care Centre (SwICC) entrance

You can also enter the Emergency Department, the Urgent Care Centre, and the COVID-19 assessment unit as normal.

If there is somebody entering or exiting the building before you, please wait your turn so we can ensure social distancing is maintained.

You will not be permitted to enter the building through any other staff-only entrances.

I don't feel comfortable coming to hospital for my appointment - what should I do?

Please be assured that we have put in place social distancing measures in all entrances, corridors, lifts and waiting areas to protect our patients, visitors and staff.

If you still prefer to change your appointment, please call 01793 604080 at the earliest opportunity.

What should I do if I have an upcoming telephone appointment?

We will phone you, so please be available at the appointment time you've been given.

You do not need to come into hospital for your appointment.

You can speak to our clinician in the comfort of your own home.

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