The Trust is committed to ensuring that no person is ever discriminated against, either directly or indirectly, on grounds of:

  • Age
  • Race
  • Sex
  • Gender reassignment status
  • Disability
  • Religion or belief
  • Sexual orientation
  • Marriage or civil partnership status
  • Pregnancy or maternity

Throughout the Trust, there is a commitment to promoting and championing a culture that is both equal and diverse. 

What we are doing

At some point, all people will rely on the NHS and, when they do, it's important that the services offered by the Trust can be accessed by all who need them.

Below are just some of the ways the Trust has been working to meet the needs of the people it cares for:

  • An equality and diversity working group, which is chaired by the Chief Executive, meets regularly to discuss new ways of working, identify areas for improvement and share progress. 
  • Interpreters are available for all non-English speaking patients, carers, families and visitors - please see Extra help: Interpreting and translation services.
  • This website can be translated into 103 languages using the Google Translate button at the bottom of every page.
  • Almost 50 hearing loops are installed at the Great Western Hospital to help patients and visitors who use hearing aids.
  • We work with GDA Wiltshire to provide interpreting/signing services for D/deaf hard of hearing adults and children accessing our services - please see Extra help: Hearing impairments.
  • All wards, departments and clinics are wheelchair accessible, with wheelchair hire available to all patients and visitors - please see Help and support: Disabled access.
  • In 2014, Jupiter Ward at the Great Western Hospital was completely refurbished as an environment to specifically meets the needs of people with dementia.
  • The Great Western Hospital has an Extra help: Outpatient Welcome and Liason Service (OWLS) in which patients can be met on arrival, helped to where they need to be and stayed with while waiting to be seen, before being safely helped home.
  • A Learning Disabilities (LD) Working Group is developing service improvements for patients coming in for surgery - redesigning processes to ensure decisions and planning occur early enough for necessary adjustments to be made - please see Extra help: Learning disabilities.

For details of other specialist services for patients and visitors, please see Extra help.


To view our Equality and Diversity Policy, please see Our policies and procedures.