Why you might wait for longer than we would like

Posted: October 11, 2019

We're always here for you

Although we are very busy throughout the year, with winter approaching we can start to see patients with more complex conditions attending our Emergency Department and Urgent Care Centre

Because we treat patients in order of clinical need, this can mean some patients waiting longer than we would like, while staff are caring for our most critical patients, many of whom will have a life-threatening condition.  

Of the 400 people who on average attend our Emergency Department and Urgent Care Centre each day, around a third need further care on a ward. 

Our biggest challenge is ensuring patients can leave hospital when they are well enough, so that beds remain available for new patients and we can maintain a steady flow through the hospital.

This is reliant on the local health and care system working together, so that arrangements for further care can be made early on. 

Families, friends and carers can help by being involved in discussions about future care, being available to collect the patient and arranging help around the home. 

We were successful in a bid for £30 million of national funding which will contribute towards expanding our emergency department and urgent care service, alongside an intensive rehabilitation facility and other services to help meet the needs of the growing and ageing local population.

This is a huge and complex programme of work and we are currently in the early stages of planning what these services will look like. 

We would like to say a big thank you to all our staff who work extremely hard to provide safe and high quality care. 

Our Emergency and Urgent Care staff are here for you 24/7, 365 days a year and despite being busy, our doors are always open. 

Please never hesitate to attend hospital if you need our help.

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