Help us help you get the treatment you need

Posted: April 30, 2020

Do not delay seeking help

Open for Business Poster 300If you need medical help the NHS is still here for you.

Please do not delay seeking help. You are not a burden, the NHS is open and ready to treat you.

This reminder comes following concerns that people are risking their long-term health, and their lives, by delaying getting the help they need.

New findings show that four in ten people are too concerned about being a burden on the NHS to seek help from their GP, while others are fearful about catching the virus.

Local people are urged to continue to contact their GP practice, NHS 111 or local pharmacist and to attend appointments, unless they have been told not to attend.

It is particularly important that if you have any symptom you are worried about, you contact your GP.

You can order your repeat prescriptions on the NHS App and through your GP surgery or pharmacy's online service, where available.

For information on local pharmacies, please see the Bath and North East Somerset, Swindon and Wiltshire Clinical Commissioning Group's website: Pharmacy opening hours (

Parents of young children and pregnant women should not hesitate to seek help and advice and should continue with routine vaccinations.

For urgent or emergency care in Swindon, the Urgent Care Centre at the Great Western Hospital is open 7.00am- 8.00pm, seven days a week (including bank holidays) and the Emergency Department is open 24/7, 365 days a year. 

If you're ever unsure what to do, visit NHS 111 online ( or phone NHS 111.

Please look out for more vulnerable family, friends and neighbours.

In particular, children and young people, older people, people with long-term health conditions and people with learning disabilities, and support people to seek help as soon as they feel unwell.

For information about the NHS services available locally please see Local healthcare services.

A national public information campaign has launched to persuade people to make use of NHS services as they would normally and to follow the advice given.

NHS Chief Executive, Sir Simon Stevens, said: "While NHS staff have pulled out all the stops to deal with Coronavirus, they have also worked hard to ensure that patients who don't have Covid 19 can safely access essential services.

"So whether you or loved one have the symptoms or a heart attack or stroke, are a parent worried about their child or have concerns about conditions such as cancer you should seek help in the way you always would.

"Ignoring problems can have serious consequences - now or in the future."

Further information

Please make sure you visit our Coronavirus (COVID-19) information section.

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