CQC inspection of Great Western Hospital

Posted: June 30, 2020

Report of inspection carried out in February 2020

Inspectors have recognised the improvements made at Great Western Hospital in a new report published today.

The report follows an inspection of the hospital from 11 to 13 February, shortly before the Care Quality Commission suspended all routine inspections due to the COVID-19 pandemic.

As a result, this inspection could not be completed in full and the Trust's rating remains at Requires Improvement, despite inspectors recognising a number of improvements to all services.

The Trust remains Good for being effective, caring and well-led and Requires Improvement for being safe and responsive.

Of all our services, 87 per cent are now rated as Good, including maternity and medical care which have made huge improvements in recent years.

Staff in the Emergency Department were recognised for their resilience and compassion in delivering safe care to patients under significant operational pressures, and a number of improvement projects were highlighted in the report as outstanding practice.

The Trust will receive its final rating in due course, when the 'well-led' element of the inspection can be completed.

Chief Executive Kevin McNamara said: "I'm pleased that the CQC has recognised the huge steps forward we have taken on our improvement journey and I'm proud of how far we have come.

"Inspectors found improvements in all the services they visited and for such a high percentage of all services to be rated as Good, is a huge achievement.

"We mustn't lose sight of the fact we have made all these improvements while treating more and more patients, and having also taken on additional services such as our primary care practices to support the wider health system.

"It's also important to remember that the inspection was carried out when the reality of COVID-19 was starting to become apparent and we were preparing for the pandemic.

"We are already working to address the areas for improvement highlighted by the inspectors and I'm confident that this will be recognised when the CQC visit next.

"My thanks go to all our staff who continue to work so hard to care for the people of Swindon. When we faced our biggest ever challenge, we worked together to deliver high quality care to everyone who needed it."

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