Giving patients a voice to improve the care we give

Posted: April 18, 2019

Experience of Care Week - 22-26 April

The Trust is taking part in the Experience of Care Week. 

This is an international initiative running from 22 to 26 April to celebrate the work that is taking place across health and social care, which improves experiences of care for patients, families/carers and staff. 

The Trust's Quality Improvement (QI) team understand just how important it is that the Trust constantly strives to better its services and provide the utmost quality care for all its patients and their families. 

Across the Trust, different clinical and non-clinical teams have undertaken QI projects which reflect on past practice and look to ways of improvement to ensure the best possible care. 

One example is that of the Goldfish Bowl session.

This session gave a family the opportunity to return to the hospital and share with staff their feelings towards the care that a family member had received. 

This was an incredibly emotional, moving experience for the staff who could use the feedback to make positive changes to the care they provide to patients now. 

There are a number of Trust-wide events taking place during next week in aid of Care of Experience Week.

Every day, patients, families and visitors are invited to stop by a stand in the Atrium which will be addressing a different area of Experience of Care every day.

These will include Quality Improvement, the role of the Patient Advice Liaison Service team, Equality and Diversity and how the Trust Charity, Brighter Futures, helps to make positive impacts to services. 

There will also be a food tasting session for patients and families on Friday 26 with the Trust's site maintenance and facilities management team, Serco. Here, patients and visitors will have the opportunity to sample food in the Atrium with food providers Aramark. 

Deborah Tapley, Head of PALS, said: "We really value patient feedback here at Great Western Hospital. If there is ever an opportunity for our staff to better their care, we always want to hear it.

"There are lots of examples across the Trust already of services that have adapted the way they care for patients based on feedback they have received. We will keep using this feedback to better our services for a growing and ageing population." 

Susan Day, Quality Improvement Lead, said: "Not only is patient feedback a vital part of improving the care we provide, but staff led projects are also important. 

"The QI projects we have already seen come to fruition have shown amazing results. These projects are working to reduce length of stay in hospital for patients, involve patients completely in their care and even reduce mortality rates." 

If you are visiting the Trust during next week, make sure to visit the stands in the Atrium to find out more.

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