Improvements recognised in the Emergency Department

Posted: November 22, 2016

A message from Nerissa Vaughan, Chief Executive

The Care Quality Commission has announced that a warning notice, previously imposed on the Emergency Department at the Great Western Hospital, has been lifted after inspectors saw sufficient improvements during a follow-up visit in October.  

Nerissa Vaughan, Chief Executive, Great Western Hospitals NHS Foundation Trust, welcomed the news.

She said: "I'm pleased that the Care Quality Commission has recognised the improvements we've made in our Emergency Department over the last year.

"At the time of the first inspection, we acknowledged there was more we needed to do to manage the high demand for our services and we have spent the past year working hard on improvements. 

"Despite national shortages of nurses in particular, I am pleased that we now have more permanent staff caring for patients in ED.

"We've also recently invested in a team of specialist mental health nurses who are on hand 24/7 to support our emergency patients with mental health problems. 

"A new patient safety checklist is helping to standardise and improve the frequency of patient observations and ensure that care is provided more consistently while patients wait. 

"National best practice observation tools are also being used to help identify deteriorating patients sooner and new electronic display boards mean staff can view key patient information more quickly. Record keeping has also improved. 

"We are in a similar position to many other emergency departments and much of our improvement work is thanks to the outstanding efforts of the team in ED, who often the bear the brunt of the pressure. 

"We know that with a growing and aging population in Swindon, this problem won't be solved quickly and managing the high demand for our services will be a priority for years to come."

Click here to read the full CQC report.

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