Volunteers needed for Patient Lead Assessments of the Care Environment (PLACE)

Posted: February 14, 2014

Chance to visit our services and share your views

Every year we're required to carry out independent assessments of the quality of the patient environment covering key issues like cleanliness, privacy, dignity, food and the quality of the estate.  These audits are called Patient Led Assessments of the Care Environment' or PLACE for short.  They look at:

  • how clean the patient environment is;
  • the condition - inside and outside - of the building(s), fixtures and fittings;
  • how well the building meets the needs of those who use it, for example through signs and car parking facilities; the quality and availability of food and drinks; and how well the environment protects people's privacy and dignity.

The assessments apply to all hospitals and are carried out by patients, relatives, carers, friends, patient advocates, volunteers or trust members and trust Governors - supported by staff.

We need your help

To make these assessments as useful as possible we're looking for people who may be willing to give up a small amount of time - around half a day (or more time if you can) - to take part in one of these audits.  This way we get the patient perspective; and a short while after the assessment ratings of the patient environment of every hospital are made public and areas for improvement identified.

We're looking for volunteers to take part in assessments for any of the following sites:

  • Great Western Hospital, Swindon (50 people needed due to the number of wards and depatments)
  • Chippenham Community Hospital (2 people needed)
  • Savernake Community Hospital (2 people needed)
  • Trowbridge Community Hospital (2 people needed)
  • Warminster Community Hospital (2 people needed)
  • Princess Anne Wing (Maternity) at the Royal United Hospital in Bath (2 people needed)
  • Paulton Birth Centre (2 people needed)
  • Frome Birth Centre (2 people needed)

These assessments are due to start in March and beyond and we'd really like to hear from you if you'd like to be involved.   Expenses and refreshments will be provided to anyone taking part and a short training session will be provided beforehand to guide you through the process.

Get involved

This is your chance to share your views on the patient environment based on what you see through one of these visits so if you think you may be able to help please get in touch.  Contact Daniel Purdy, Facilities Manager via email at: Daniel.purdy@gwh.nhs.uk and more details on dates and training will be provided.

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