Have your say on community healthcare services

Posted: August 26, 2014

Next Spotlight event will be held in Devizes on September 18

For the second time this summer, Great Western Hospitals NHS Foundation Trust is inviting local people to attend a special spotlight event to share their views on its community healthcare services across Wiltshire and at the Great Western Hospital in Swindon.

In collaboration with Healthwatch Wiltshire, the listening event is being held on Thursday 18 September between 6.30pm and 9pm in the Assembly Room at the Town Hall in Devizes.  

This is an opportunity for local people to share their views on what is good about the Trust's services and what could be better in round table open discussions, rather than a Q&A session.

All feedback will be used to identify areas for improvement and build on areas which are working well for patients, their families and carers. 

As well as the Great Western Hospital in Swindon, the Trust runs a number of healthcare services across Wiltshire including Savernake Hospital in Marlborough and other community hospitals in Devizes, Chippenham, Trowbridge, Melksham and Warminster. 

The Trust also provides integrated community teams made up of nurses, occupational therapists, physiotherapists and support workers who care for people in their own homes.

Care Coordinators are another Trust service, who aim to keep people well and living as independently as possible. The Trust does not provide GP services or dental services.  

Hilary Walker, Chief Nurse, said: "This is our second listening event and your chance to tell us what we do well and what we need to improve, so come along and share your experiences with us. It could be about the care you've received, how staff treated you, how you were kept informed or anything else which is important to you. 

"Our staff work incredibly hard to provide the best care possible, but we know sometimes we don't get everything right. We found our first event in Swindon really useful and we have already published feedback on our website. 

"I hope more people come along to this event so we can build a clearer picture of what it's like to be a patient using our service in Wiltshire. All feedback will be invaluable in helping us improve the experience of future patients." 

Emma Cooper, Chief Executive of Healthwatch Wiltshire, said:  "We welcome the Great Western Hospital NHS Foundation Trust's approach involving the public in the development and delivery of their services. We are pleased to be a partner in this piece of work." 

Book your place!

If you would like to attend, please reserve your place by calling the Trust's Customer Service team on 01793 604377.Tea and coffee will be provided and all ages are welcome. 

If you are unable to attend but would like to share your feedback, you can call the Trust's customer feedback service VoiceBook on 01793 604044 and leave your comments as an answer phone message.  Or you can email your feedback to customer.service@gwh.nhs.uk.

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