Temporary change of entrance for Emergency Department

Posted: September 11, 2013

Patients to use alternative entrance whilst second stage of refurbishment begins

Last month building work began to transform the Emergency Department at Great Western Hospital, involving a complete refurbishment of the department and a new dedicated children's unit.

The work is being done in phases and from mid-September the second phase, involving the refurbishment of the current waiting area will begin.

In order to begin this work, from lunchtime on Monday 16 September the main entrance to the Emergency Department will be temporarily closed and walk-in patients requiring emergency treatment will be re-directed through an alternative entrance. 

Walk-in patients requiring emergency treatment will need to enter the Emergency Department via the West Entrance of the hospital.  This is round to the right-hand side of the main hospital entrance adjacent to the 20 minute visitor parking bays.

There will be enhanced signage and arrows around the hospital site directing people to the new entrance and thanks to the support of the hospital's dedicated team of Volunteers, way-finders will be positioned along the route to help ensure patients know which way to go.

Ambulance crews will not be affected and will continue to bring in patients via the normal route, and the car park outside the Emergency Department will also still be in use.

Wheelchairs will be made available for patients along the West entrance corridor, and the level of 'pay as you go' wheelchairs stored at the front of the hospital will be kept regularly maintained.

With the main entrance to the department closed, this will allow work to be done to replace the seating and flooring in the waiting area and install a new reception.  The Emergency Department doors will also be replaced and moved position to stop the current gusts of cold air coming through the doors which can be uncomfortable for both patients and staff.

The temporary entrance is expected to be in place until the end of October, and then the main entrance of the Emergency Department will re-open again.

ed entrance

The West Entrance

ed entrance 2

Remember to Choose Well

It is estimated that one in four people attending the Emergency Department could be treated more quickly and effectively elsewhere.  Emergency Department and 999 services are for life-threatening and emergency conditions only.

Patients are encouraged to choose the right NHS service to meet their needs, and there are a range of NHS services available.  People can contact NHS 111 (formerly NHS Direct), or visit a local pharmacy, or a local NHS walk-in centre, such as the one on Carfax Street in Swindon.

More information about choosing the right service is available on NHS Choices at www.nhs.uk.  There is also a symptom checker available to help people choose the right service they need.


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