Wiltshire hospitals rated for cleanliness, food, privacy and dignity

Posted: September 2, 2011

Assessments rate a range of patient services

Hospitals across Wiltshire have been rated by the National Patient Safety Agency for the cleanliness of their hospital environment, quality of food and levels of privacy and dignity, in an independent report published today.

The assessments carried out across England by the Patient Environment Action Teams (PEAT) programme assess all hospitals and inpatient units with more than 10 beds. Each healthcare facility then receives a rating of excellent, good, acceptable, poor or unacceptable. Only 52 sites out of more than 1,200 across England were awarded a score of excellent across all three categories.

Each team inspects standards across a range of patient services including food, cleanliness, infection control, and patient environment (bathroom areas, décor, lighting, floors and patient access) to give each hospital an overall rating.

Warminster Community Hospital received an excellent rating across all three areas.

Chippenham Community Hospital and Savernake Hospital, Marlborough both received excellent ratings for the quality of their food and were rated good for cleanliness and privacy and dignity.

At the same time, Great Western Hospital in Swindon has been rated Excellent across all three categories for the third year running.

Great Western Hospitals NHS Foundation Trust recently merged with Wiltshire Community Health Services and aims to maintain high standards and make improvements.

Guy Rooney, Interim Medical Director at Great Western Hospital, said: "When Great Western Hospitals NHS Foundation Trust merged with Wiltshire Community Health Services in June, we became responsible for the management of community health and maternity services across the county and parts of Bath and North East Somerset. All sites within the Trust work hard to maintain high quality standards and we will continue to make improvements to the services we provide.

"Patients using our services can be reassured of our high levels of cleanliness, infection control and commitment to privacy and dignity.

"We also perform constant monitoring of the three areas measured by PEAT, which includes using PEAT Inspectors acting as mystery shoppers to provide feedback on areas that could be improved, as well as areas which are performing well.

"We always welcome feedback from our patients. All patients are encouraged to complete a feedback card when they visit us, as this gives patients the opportunity to tell us what they thought about the standards of hygiene, food, privacy and dignity."

For the full list of PEAT results visit www.ic.nhs.uk/pubs/peatresults2011

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