Visitor guidance

Coronavirus (COVID-19) update

Help us keep patients, staff and volunteers safe 

We are doing all we can to reduce the spread of coronavirus (COVID-19). 

This includes restricting visiting at the Great Western Hospital.

We understand that this is difficult for lots of people, but it's important that we follow the guidelines to protect patients, staff and volunteers.

You are also putting yourself at a greater risk of infection by visiting the hospital.

If you are planning to visit a patient in the hospital

Please phone the ward or department you are planning to visit and they will let you know the visiting rules and times for that ward or department.

Visitors are limited to one visitor per patient at any one time, unless advised otherwise by a clinician.

Children and young people under the age of 16 should not visit the hospital, unless advised otherwise by a clinician. 

Accompanying others into hospital 

Accompanying a vulnerable patient with a physical or mental disability

Carers can accompany patients with physical or mental disabilities, who would be unable to attend alone.

Accompanying a patient under the age of 16

One parent or guardian can accompany a person under the age of 16 to the Emergency Department or the Urgent Care Centre.  

Acting as a nominated birthing partner

One person can be nominated to accompany a woman giving birth.

For further information, please see Maternity Services.

Outpatients and antenatal visits

Patients attending outpatient appointments or women attending antenatal appointments should attend alone, unless advised otherwise by a clinician. 

Collecting a patient leaving hospital

If you are planning to collect a patient who is leaving hospital, please contact the ward or service for information on where to meet them.

Only one person should enter the hospital building to collect a patient.

Please do not wait for patients inside the hospital building, unless you have been asked to by a member of staff.

We do not want people waiting in corridors, in the main atrium reception area or anywhere else inside the hospital building.

This is because having lots of people inside the hospital increases the risk of infection to patients, staff and volunteers.

You are also putting yourself at a greater risk of infection by visiting the hospital.  

Staying safe in the hospital

If you visit the hospital you will be asked to wear a face covering or mask - please see Coming to the hospital or attending a GP appointment.

You may also be asked to wear additional personal protective equipment (PPE) by the ward or department you are visiting.

You should try to stay two metres away from other people where possible.

We also ask all visitors to wash their hands before entering and leaving the building and to use the hand gel outside each ward and department.

Further information 

Please see also Outpatients.

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