Your healthcare options this winter

Posted: November 1, 2019

Help Us Help You

Help Us Help You 460As the colder weather begins we're raising awareness of the different NHS services available to help you stay well this winter. 

We want to make it as easy as possible for people to make the right choice about which service to use. 

One of our key messages is to phone NHS 111, instead of worrying, self-diagnosing or second-guessing what to do or which local service to use, particularly if you have an urgent medical problem. 

If you have an urgent medical problem 

NHS 111 is an easy way to get the right help, 24 hours a day, 365 days a year.

Trained health advisors will ask you a series of questions, before either:

  • Directing you to a local NHS service
  • Connecting you to a nurse, emergency dentist, pharmacist or GP
  • Arranging a face-to-face appointment with a local NHS service if you need one
  • Offering advice on self-care

NHS 111 can direct you to, or make you an appointment with, the right local NHS service for you at the time.

This includes the Urgent Care Centre at the Great Western Hospital, dedicated children's clinics in Swindon and local pharmacies. 

Calls are free from landlines and mobile phones and you can ask for a translator if you need one. 

There is also an NHS 111 website

Stay well

We are also encouraging people to do all they can to keep themselves well, with simple things like getting the flu jab, keeping warm and staying active.

Seek help before your condition gets worse

We're also asking people to look out for the elderly and seek help before their condition becomes worse.

Pharmacistscan offer clinical advice, over-the-counter medicine and will advise if you need to use another local NHS service. 

Book an appointment with your GP

Please plan ahead when possible.

Many GP practices now have extended opening hours. 

If your GP practice is closed, call NHS 111 which will direct you to the best local service for you at the time. 

Book an appointment at a Children's Clinic

For babies, children and young people, call 0300 111 0088.

An advisor will offer you a face-to-face appointment at a clinic in Swindon. 

Call 999 or visit the Emergency Department at the Great Western Hospital 

If you believe you are experiencing a life-threatening emergency. 

If you're not sure what to do, call NHS 111.

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