Help Us Help You - Stay Well This Winter

Help Us Help You - Stay Well This Winter - 480 - 191218

We want to make it as easy as possible for people to choose the right NHS service. 

In particular, we are encouraging people to go straight to NHS 111, instead of worrying, self-diagnosing or second-guessing what they should do, particularly when they have an urgent health problem. 

We are also encouraging people to seek help before they become more seriously unwell.

If you have an urgent medical problem use NHS 111

NHS 111 is an easy way to get the right help, 24 hours a day, 365 days a year, either online or over the phone.

Trained health advisors will ask you a series of questions, before either:

  • Directing you to a local NHS service
  • Connecting you to a nurse, emergency dentist, pharmacist or GP
  • Arranging a face-to-face appointment with a local NHS service if you need one
  • Offering advice on self-care

NHS 111 can direct you to, or make you an appointment with, the right local NHS service for you at the time.

This includes the Urgent Care Centre at the Great Western Hospital, dedicated children's clinics in Swindon and local pharmacies.

Calls are free from landlines and mobile phones and you can ask for a translator if you need one.

There is also an NHS 111 website -

Seek help early on from a pharmacist

Don't wait until your condition gets worse seek help when you start to feel unwell.

Support others to seek help before their condition gets worse.

Simple things like getting the flu jab, keeping warm and staying active can help people to stay well.

Pharmacists can offer clinical advice, over-the-counter medicine and will advise if you need to access another NHS service, such as your GP.

Book an appointment with your GP

For repeat prescriptions or routine follow-ups for long-term conditions, such as asthma, diabetes or chronic obstructive pulmonary disease, please plan ahead.

If your GP practice is closed, call NHS 111 and they will direct you to the best local service for you at the time.

Book an appointment at a Children's Clinic

For babies, children and young people, call 0300 111 0088.

An advisor will offer you a face-to-face appointment at a clinic in Swindon, either at Moredon Medical Centre or NHS Swindon Health Centre, in the town centre.

Urgent Care Centre

The Urgent Care Centre is based at the Great Western Hospital.

You can walk-in when you need urgent medical attention, but you don't think it's life-threatening.

Open every day (including weekends and bank holidays), 7am-10pm.

The Walk-in Centre

The Walk-in Centre is based within Swindon NHS Health Centre on Islington Street in Swindon town centre.

You can walk in for treatment for minor illnesses and injuries without an appointment.

Open every day (including weekends and bank holidays), 8.00am-6.00pm.

Note, the Walk-in Centre service will no longer be available from 1 April 2020.

Other services located in Swindon NHS Health Centre, including a pharmacy, GP practices and a sexual health clinic, are not affected by these changes.

From 1 April, if you have an urgent medical problem and you're not sure what to do, call NHS 111. 

Call 999 or visit the Emergency Department

If you or someone else is in need of emergency treatment.

Please see Emergency Department and Urgent Care Centre.



Please see Maps and directions.

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