We use the Friends and Family Test as a way of collecting your feedback. It lets us know about the things we are doing well and the things that we could improve for the future.

Throughout your pregnancy and after the birth you will be asked by staff to complete a Friends and Family (iWantGreatCare) feedback form at the following stages:

  • At around 36 weeks for the antenatal care you have received with your Community Midwife and any clinics you may have attended.
  • Following delivery for the delivery care that you have received either in Delivery Suite, White Horse Birth Centre or at your home birth.
  • Before you go home for the postnatal care you have received (does not apply to home births).
  • Before you are discharged to the Health Visitor's care for the postnatal care your Community Midwife has given you.

You can complete these by hand and you can either post them into the boxes on our unit, or hand them to a member of staff or complete online - see the links below.

All forms are short and will take less than five minutes to complete; they have questions which will ask you to give ratings as well as the opportunity to make specific comments if you'd like to.

Your comments are completely anonymous therefore if you would like specific feedback about a particular part of your care or you would like to make a complaint either call the manager of that area or Customer Services (PALs).

All Friends and Family Test results are anonymously published on the NHS Choices website, so your feedback may help other patients decide where they want to have their care in pregnancy and birth.

Thank you in advance for leaving us your feedback.

The links below will take you to the relevant form to complete feedback for that area and care period.

Your antenatal care (during pregnancy)

Your care during the birth of your baby

Your care on the ward following the birth of your baby

Your care at home in the 10 days after your baby's arrival

More information

For further information and leaflets about Friends and Family Tests visit the Trust's Friends and Family section.

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