What happens when I receive my device?
Following supply and fitting of a device, the Orthotist
or Prosthetist will decide whether you need to be followed up in
clinic or given an open review. This will be discussed with
patients on an individual basis and further appointments booked as
What happens if I experience a problem with my
Call us on 01793 605089 as soon as possible to request a
How do I replace my device?
If you are happy with the support and just wishing to replace the
orthotic, please call us on 01793 605089 and request a repeat
prescription. Please note that the Trust operates guidelines on the
issue of orthotic and prosthetic devices. You will be informed of
these guidelines when you make your request and only requests that
are within the guidelines will be approved.
When would I need a new referral?
You would need a new referral:
What happens if I cannot attend my appointment?
Please call us on 01793 605089 as early as possible if
you are unable to attend your appointment.
What happens if I do not attend my appointment?
If you are a new patient and you do not contact us before
your allocated appointment you will be discharged back to your
referring health care professional (usually your GP or
If you are a new patient or if you are already registered with
us, and you do not attend your appointment without advance warning,
you will be discharged back to your referring health care
professional, in line with Trust policy.
In all cases, you will need a new referral in order to regain
access to the service.
Do I have to pay for my device?
Some items are subject to prescription charges. These currently
include elastic hosiery, lumbar/abdominal supports and all wigs.
The prescription charges vary and the team will advise you of the
Some patients may be exempt from prescription charges. Strict
criteria apply and patients will be required to show proof of their
exemption. Please speak to the team if you believe you are exempt
from prescription charges.
Although some items have mandatory prescription charges, the
hospital welcomes donations of any size towards the cost of
orthoses and prostheses. If you wish to make a donation, please
speak to one of our team or download our Patient
Information leaflet on the Orthotics