What happens when I receive my device? Following supply and fitting of a device, the Orthotist or Prosthetist will decide whether you need to be followed up in clinic or given an open review. This will be discussed with patients on an individual basis and further appointments booked as necessary.
What happens if I experience a problem with my device? Call us on 01793 605089 as soon as possible to request a review appointment.
How do I replace my device? If you are happy with the support and just wishing to replace the orthotic, please call us on 01793 605089 and request a repeat prescription. Please note that the Trust operates guidelines on the issue of orthotic and prosthetic devices. You will be informed of these guidelines when you make your request and only requests that are within the guidelines will be approved.
When would I need a new referral? You would need a new referral:
What happens if I cannot attend my appointment? Please call us on 01793 605089 as early as possible if you are unable to attend your appointment.
What happens if I do not attend my appointment? If you are a new patient and you do not contact us before your allocated appointment you will be discharged back to your referring health care professional (usually your GP or Consultant).
If you are a new patient or if you are already registered with us, and you do not attend your appointment without advance warning, you will be discharged back to your referring health care professional, in line with Trust policy.
In all cases, you will need a new referral in order to regain access to the service.
Do I have to pay for my device? Some items are subject to prescription charges. These currently include elastic hosiery, lumbar/abdominal supports and all wigs. The prescription charges vary and the team will advise you of the exact cost.
Some patients may be exempt from prescription charges. Strict criteria apply and patients will be required to show proof of their exemption. Please speak to the team if you believe you are exempt from prescription charges.
Although some items have mandatory prescription charges, the hospital welcomes donations of any size towards the cost of orthoses and prostheses. If you wish to make a donation, please speak to one of our team or download our Patient Information leaflet on the Orthotics Service.