Visitors are very welcome at the Trust. Visiting times
may vary from ward to ward, so it is advisable to check before you
arrive. As rest is often an important part of a patient's
recovery, we ask that no more than two people visit at any one
time. We also ask visitors not to make too much noise on the
wards as this might disturb other patients.
Children are welcome but should be accompanied at all times by a
Please do not visit any of our hospitals if you are
suffering or recovering from any infectious illnesses such as
diarrhoea, vomiting, coughs, colds or flu.
Most of our wards have "protected meal times". (This is not the
case on the Maternity wards and where patients are very ill.)
Protected meal times aim to make sure that patients can enjoy their
meals undisturbed and to encourage patients to eat enough food to
help with their recovery.
Visitors who wish to visit so they can help feed their relative
If visitors are unsure, they should telephone the ward first.
If you are dropping off or collecting a patient from Great
Western Hospital and require a wheelchair, please ask for
assistance at the nearest reception desk. A £1 coin is required to
release a wheelchair, which will be returned to
Mobile phones should not be used in some areas, as they might
interfere with some medical equipment or disturb other
patients. In the places where you can use them, please keep
them on silent mode and be considerate to other
patients. Always check with staff before using a
The use of a mobile phone camera is also not permitted on the
wards as this may compromise patient confidentiality.
The ward nursing staff appreciate the need for you to enquire
about your friend or relative's well-being. We would ask
that, where possible, the patient nominates one person to act as a
point of contact for any enquiries. This person can then inform the
rest of the family and friends.
All wards in the hospital have direct telephone lines, so the
nominated named person or next of kin will be able to contact the
staff looking after your relative or friend. If you are a
patient's next of kin and would like to speak to the Doctor in
charge of your relative's care, the ward staff will be able to
arrange this with the patient's permission.
We have lent our support to Justvisiting.com, a free and confidential
website which provides a safe and secure way for relatives and
friends to keep each other updated on a patient's progress while
they are in hospital. Patients can visit the website from
their hospital bedside or from home, benefiting from more social
contact and interaction, while family and friends can log on to
view your progress and stay in touch. This can save family,
friends and nursing staff from sharing the news through costly
Help and support
available at the hospital and in the local community.