The Trust aims to support all patients who first language is not
English or who have a visual or hearing impairment with a wide
range of interpreting and translation services.
All of the trust's interpreting and translation services are
provided by Prestige Network.
These services are free of charge to patients
who need them and include:
The hospital staff will book your telephone interpreter when you
arrive for your appointment. However, it is still helpful to
let the ward/clinic staff know in advance that you require
one. This will enable them check an interpreter in the
language you require can be accessed.
If you feel a telephone interpreter is not suitable for your
appointment, please phone the number on your hospital letter as
soon as possible to discuss your needs with the ward or clinic
For information on hearing loops and the support we offer to
customers with visual impairments, please click here.
If you have any queries relating to the Trust's Interpreting and
Translation Services, please contact the Patient Advice and
Liaison Service (PALS) on firstname.lastname@example.org or call 01793
Please contact us at email@example.com and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust