Interpreting and translation services

Online translation services

All of the text in this website can be translated using Google Translate: choose a language from the list at the bottom of each page.

Google Translate can also be used to translate any PDF documents downloaded from this website - please see Google Translate Help (https://support.google.com/translate/?hl=en-GB#topic=7011755).

Specific services

The Trust supports all patients whose first language is not English, or who have an impairment which affects their communication.

The Trust provides interpreting and translation services through Prestige Network

These services are free of charge to patients who need them.

They include:

  • Telephone interpreting (an interpreter can usually be located and on the other end of the phone within two minutes)
  • Face-to-face interpreting (when telephone interpreting is not a suitable option)
  • British Sign Language (BSL) interpreting
  • Document translation (e.g. patient letters, patient leaflets and medical notes)
  • Transcription (conversion of a recorded conversation into writing).

Booking an interpreter

Trust staff will book your telephone interpreter when you arrive for your appointment, but it is still helpful to let the ward/clinic staff know in advance that you require one.

This will enable them to check that an interpreter in the language you require can be accessed.

If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff.

Further information/contact

If you have any queries relating to the Trust's Interpreting and Translation Services, please contact the Patient Advice and Liaison Service (PALS).

Please see also:

Report a problem with this web page

Please contact us at gwh.webmaster@nhs.net and we'll put it right.

Translate this page: