Interpreting and Translation Services

The Trust aims to support all patients who first language is not English or who have a visual or hearing impairment with a wide range of interpreting and translation services.

All of the trust's interpreting and translation services are provided by Prestige Network

These services are free of charge to patients who need them and include:

  • Telephone interpreting (an interpreter can usually be located and on the other end of the phone within two minutes)
  • Face-to-face interpreting (when telephone interpreting is not a suitable option)
  • British Sign Language (BSL) interpreting
  • Document translation (e.g. patient letters, patient leaflets and medical notes)
  • Transcription (conversion of a recorded conversation into writing).

Booking an interpreter

The hospital staff will book your telephone interpreter when you arrive for your appointment. However, it is still helpful to let the ward/clinic staff know in advance that you require one. This will enable them check an interpreter in the language you require can be accessed.

If you feel a telephone interpreter is not suitable for your appointment, please phone the number on your hospital letter as soon as possible to discuss your needs with the ward or clinic staff.

Hearing loops and assistance dogs

For information on hearing loops and the support we offer to customers with visual impairments, please click here.

Contact us

If you have any queries relating to the Trust's Interpreting and Translation Services, please contact the Patient Advice and Liaison Service (PALS) on or call 01793 604031.

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