VoiceBook - leave a message after the tone!

VoiceBook logoBe 'heard' from ward to board with VoiceBook

VoiceBook, which is based on the concept of a 'talking' customer comments book, was launched at the Great Western Hospital in May and introduced across our Community Services in June.

VoiceBook gives patients and visitors the opportunity to give their honest feedback by simply leaving an answerphone message, instead of having to write down their comments.

All messages left on VoiceBook are listened to by our Customer Service team and each month a balanced selection are played to staff and the Trust's Board members.

Why VoiceBook is

The new 24-hour service makes it even easier for people to speak up and tell us what's important to them.

VoiceBook is for anyone that experienced our services but will really benefit people who don't have access to the internet, or who don't have time to complete a paper form or visit the Patient Advice and Liaison Service (PALS).

How VoiceBook works

  • It's quick and easy - you simply dial 01793 604044 and leave a message after the tone.
  • We listen to all messages and each month play a selection to staff & Board members.
  • For the cost of a local call, our customers' voices are 'heard' from Ward to Board.

Use VoiceBook to tell us what matters most to you!

VoiceBook is all about our patients and visitors having the opportunity to give feedback on the things that matter most to them and be 'heard' in their own words, in their own time.

What you use VoiceBook to tell us about is really up to you, but below are some ideas to get you started. For example, you might like to use VoiceBook to tell us about:

  • what you think of our website
  • how one of our hospital volunteers helped you
  • how we can help you to better prepare for an appointment with us.

Please note, VoiceBook is not part of the Trust's formal Complaints Process.

If you have a concern or would like to make a complaint, please contact our Customer Service team on 01793 604031 or email customer.service@gwh.nhs.uk

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