VoiceBook, which is based on the concept of a 'talking' customer
comments book, was launched at the Great Western Hospital in May
and introduced across our Community Services in June.
VoiceBook gives patients and visitors the opportunity to give
their honest feedback by simply leaving an answerphone message,
instead of having to write down their comments.
All messages left on VoiceBook are listened to by our Customer
Service team and each month a balanced selection are played to
staff and the Trust's Board members.
The new 24-hour service makes it even easier for people to speak
up and tell us what's important to them.
VoiceBook is for anyone that experienced our services but will
really benefit people who don't have access to the internet, or who
don't have time to complete a paper form or visit the Patient
Advice and Liaison Service (PALS).
VoiceBook is all about our patients and visitors having the
opportunity to give feedback on the things that matter most to them
and be 'heard' in their own words, in their own time.
What you use VoiceBook to tell us about is really up to you, but
below are some ideas to get you started. For example, you might
like to use VoiceBook to tell us about:
Please note, VoiceBook is not part of the
Trust's formal Complaints Process.
If you have a concern or would like to make a complaint, please
contact our Customer Service team on 01793 604031 or email email@example.com
Please contact us at firstname.lastname@example.org and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust