The Friends and Family Test

What you told us about our wards

The NHS Friends and Family Test is a nationwide initiative to gain feedback from patients about the care and treatment they receive in hospital.

Patients in most areas of the Trust are now asked the simple question:

"How likely are you to recommend our service to your friends and family if they needed similar care or treatment?"

How the results are used

Each month, after patients have sent us their views, NHS England publishes the scores for each of our hospital sites on its own website and the NHS Choices website.

We use the results to work with our teams and services across the Trust to see where action is needed and share compliments received with staff.

To see the this month's scores for our hospital sites, please use the links below.

Does this replace the NHS complaints procedure or other forms of feedback?

No. The Friends and Family Test does not replace our current complaints procedure or other forms of giving your feedback.

If you wish to give a compliment, raise a concern or make a complaint please contact our Customer Services team on 01793 604031 or email customer.service@gwh.nhs.uk.

Where can I find out more? 

For more information, please email us at pals.team@gwh.nhs.uk

Report a problem with this web page

Please contact us at webmaster@gwh.nhs.uk and we'll put it right.