We receive lots of questions from patients and visitors about
what to expect when they come to the Great Western Hospital and
what help will be available when they get here.
We've put together this list of the ten most commonly
asked questions to help future patients and visitors
plan their journey and have a positive experience during their time
We hope you find it helpful. Please let us know if there
are other questions you'd like to suggest adding to the list
by emailing email@example.com or call
What bus services run to the Great Western Hospital,
Bus services 16, 46, 46A, 48 and 48A run frequently from the
town centre, New College and surrounding area into the hospital,
dropping passengers close to the main entrance. For more
information please contact Thamesdown Transport on 01793
I am Blue Badge holder. What happens if I arrive
at the hospital and all of the Blue Badge parking spaces are
If you find that all the disabled parking spaces are full,
please park in the main patient and visitor car parks. Show your
Blue Badge at the reception desk in the main entrance of the
hospital and you will be able to claim a free pass for the car park
for that day.
I have mobility issues and will need to use a wheelchair
to get around when I come to the hospital for my appointment.
Will there be a wheelchair available at the hospital to
Yes. The hospital has wheelchairs for patients and
visitors to borrow whilst on site and getting to and from their
transport. Please ask for assistance at the nearest reception
desk. A £1 coin is required to release a
wheelchair. You will get your £1 back on return of the
I am unable to make my appointment. Can I cancel
Yes. You can confirm, rearrange or cancel your appointment
on the 'Your
appointments' page of the Trust's website. You will need
to provide the following information as a minimum to be able to
cancel your appointment online:
I've tried calling the Outpatients Booking Centre during
office hours but the line is always busy and I need to discuss my
appointment with a member of staff. How can I get to talk to
someone before my appointment?
The Trust recognises the phone line for the Outpatients Booking
Centre can be busy during peak hours, which can make it difficult
for patients to get through. To help with this, we've
extended the opening hours of the centre. The phone line is
now open until 8pm Monday-Friday, and 9am-12pm on Saturday
You can also rearrange or cancel your appointment online.
Please see the 'Your
appointments' page of the Trust's website.
I need help with getting to and from the hospital and
have been told I'm eligible for hospital transport. How do I
book hospital transport?
A6. The Trust's Non-Emergency Patient Transport Service is
provided by Arriva Transport
Solutions. For further information, please
see Arriva's patient
To book your hospital transport with Arriva, please call:
0845 600 6068.
I need an interpreter when I come for my
appointment. What help is available?
The Trust aims to support all patients who first language is not
English or who have a visual or hearing impairment with a wide
range of interpreting and translation services. For the full
range of services available, please click here.
I was given a prescription during my appointment /
discharge and told that I need to get it from the onsite Boots
Outpatient Pharmacy. I need to get it before I leave and
don't have enough money with me. What can I do?
The onsite Boots accept cash, cheque and credit/debit
cards. If you find you do not have enough cash or other means
to pay for your prescription before you leave the hospital, you can
ask to be invoiced for the goods. You will be given the
invoice there and then and given two weeks to pay it.
Please speak with the Boots counter staff for more information
or call the onsite Boots on: 01793 791118.
I want to send a friend / relative staying at the
hospital flowers. Do the hospital wards accept
Many wards do not accept flowers now due to a slightly higher
risk of infection, lack of space and the difficulty keeping
surfaces free and clear for cleaning. Hopefully people also
find themselves staying in hospital for a shorter time and
therefore the receiving of flowers at home once discharged is a
Please always check with the ward before sending or bringing
flowers to the hospital to avoid disappointment (please see the
individual page for each ward). If a ward does not accept flowers,
good alternatives are fruit (fruit that needs peeling is best),
squash, reading material and hand / face wipes.
What are the visiting times for the wards at the Great
These vary from ward to ward - please see the page for each one:
Please contact us at firstname.lastname@example.org and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust