Healthcare workers often bear the brunt of emotive
and high pressure situations, with many people believing that
lashing out in the heat of the moment can often be justified.
The Never OK campaign reminds patients, visitors and any other
people in hospital that there are no circumstances in which abuse
of NHS staff will be tolerated and that appropriate action will
always be taken.
Exclusion orders and injunctions have been placed on disruptive
visitors who have caused upset to staff and other
The results of the last NHS Staff Survey, which gauges feedback
on a national scale, showed that one in three workers at the Great
Western Hospital had experienced harassment, bullying or abuse from
patients, their relatives or other visitors in the last 12
It also revealed that one in ten staff at the Swindon hospital had
been subject to physical violence from the people they were trying
to care for.
As a result the Trust has stepped up measures to protect staff,
with some teams now being issued with body cameras as part of their
Personal panic alarms are also given to the most exposed members
of staff, such as those in the Emergency Department, while an in
house security team patrol the hospital at all times of day and
It is hoped that through Never OK, healthcare workers will be able
to come to work and do the job they love without fear of abuse or
Please contact us at firstname.lastname@example.org and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust