We keep information about you, such as your name and address,
the treatments you receive and who saw you, on both paper and
Your health records contain facts about your health,
These are used by staff to ensure they can offer you good care
and treatment and will only be used by staff treating you or
administration staff who may book your appointments.
It is often the case that several organisations will be involved
in providing your care, and so it will be necessary to share
information about you with other organisations.
Staff will discuss with you, what information they are sharing
and why and you can ask if you have any concerns.
We only share information when we have either spoken to you, or
it's vital to do so quickly, and we are not able to ask you.
In some cases we are bound by law to share information, e.g.
We also use information for:
Your name and address will be removed from the information and
we may use a reference number (e.g. your NHS number) instead so you
are not identified.
You may be invited to participate in research studies.
All research is approved by a research ethics committee before
it can start and there are detailed checks over how patient
information will be handled.
Details about your health will not be passed to researchers
unless you choose to take part.
All staff are bound by a legal duty to keep information
confidential and receive training and regular updates about how to
Information about you stored on any media is subject to very
strict security controls.
Regular security audits of computer systems and procedures to
collect and store data take place to ensure that everything is
It is important that we have up-to-date information about you to
ensure you receive the right care.
Please tell us immediately if your details change.
On occasion, we will ask you to confirm your details so we have
If you have any questions please speak to the person in
charge of your care or contact the Patient Advice and Liaison
Service - 01793 604031.
You are entitled to see the information held in your own Patient
To access a copy of your own patient record, please ask the
person in charge of your care or write to:
Health Records Department
Great Western Hospital
Please contact us at firstname.lastname@example.org and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust