As part of the Trust wide programme to develop a customer
service culture, a group of staff from across the hospital and
community have been working together to develop refreshed
organisational values. The group consist of staff from a
range of different job roles and levels both clinical and
non-clinical across the organisation. The group researched
staff and patient views to ensure that our refreshed values reflect
the aspirations and thoughts of our staff and customers.
Tania Currie, Modern Matron responsible for leading the project
said: "Our values and their associated behaviours describe how
every patient, every member of staff and everyone else that we come
into contact with as part of our daily work can expect to be
treated. They establish a clear way of working so that every
member of staff provides the same high quality care and customer
The new values are represented by the word STAR and four simple
but powerful words:
Service - We will put our customers first
Teamwork - We will work together
Ambition -We will aspire to provide the best
Respect - We will act with integrity.
Each value has associated behaviours and skills to ensure that
each member of staff provides the same high quality care and level
of customer service.
The new STAR values will be embedded into all people management
activities including recruitment, promotion, induction, performance
management, recognition schemes and learning and development.