Our improvement journey continues

Posted: August 3, 2016

A message from Nerissa Vaughan, Chief Executive

Nerissa Vaughan 160In April the Care Quality Commission carried out an unannounced visit to the Emergency Department at the Great Western Hospital, to review progress made since our initial inspection last autumn. 

The report shows the progress we have made during the busiest winter the NHS has ever seen, something the CQC have described as commendable.

Managing the high demand for our services will be a priority for years to come and much of our improvement work aims to support our team in the Emergency Department who all too often bear the brunt of the pressure.

In addition to increasing the number of staff in our Emergency Department by 20 per cent since last autumn, we have recruited a further nine nurses and an additional senior matron.

At a time when we are seeing more than 230 emergency patients every day, our hard working teams have also improved performance in admitting, transferring and discharging patients to just under the national four hour target.

Alongside our focus on the Emergency Department, making decisions swiftly, working efficiently and being tightly coordinated with our health and social care partners, all helps to maintain a steady flow of patients through the hospital.

Another priority is ensuring patients experience a smooth, timely and well planned discharge helps us free up space for those who are most in need of our care.

Our progress has not gone unnoticed but there is still a long way to go and we will continue to focus on delivering the improvements needed.

Further information

Please see Our improvement journey - July 2016.

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