Care Quality Commission (CQC) report published

Posted: January 18, 2016

A message from Nerissa Vaughan, Chief Executive

Following our routine inspection by the Care Quality Commission (CQC) last autumn, we have been told our patients receive kind and compassionate care, and I couldn't be more proud of our staff, who place treating patients with dignity and respect above all else.

This culture of kindness and compassion is at the heart of everything we do and it's exactly the kind of care I would want for my friends and family.

Additionally, our end of life care was rated as good, as was our maternity services and the services we provide to people in the community across Wiltshire.  

And I'd like to say a special 'well done' to all the staff working in the children's and young people's services in Wiltshire, whose efforts and hard work earned them an outstanding rating.

This inspection has also been a valuable opportunity to gain a fresh perspective into where further improvements can be made.

Many of these challenges were already known to us and are similar to those facing all NHS organisations, for example staffing, a key priority for the Trust going forward.

And although we have made steady progress in this area with more than 200 extra nurses on our wards compared to this time last year, the coming months will see us build on our local recruitment efforts and extend our search for new staff to the Philippines.

Some of the other areas we are focusing on are within our control and can be looked at directly, while other things, such as improving delays in patient discharges, require the support of the whole health and social care system, so we will be continuing our work with our local partners.

We've started to build on improvements already underway across the Trust. I'm also confident that together as a local healthcare system we can make further improvements to the areas we know will make the biggest difference to the experience of our patients and the working lives of our staff.

Anyone with questions or concerns should contact our Patient Advice and Liaison Service team on 01793 604031 or at pals.team@gwh.nhs.uk.  

Please visit www.cqc.org.uk to read the full report.

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