Sound of success for Volunteers

Posted: February 25, 2013

Volunteers celebrate two years of the Audiology Support Desk

The Audiology Support Desk run solely by Volunteers at Great Western Hospital is celebrating two years of service on Thursday 28th February 2013.

Back in 2011, through their patient meetings, the Audiology Department had received feedback about the length of time patients were waiting to have their hearing aid batteries replaced.  Similar patient feedback had also come through the hospital's Patient Advice and Liaison Service (PALS).

The Audiology Department acted on this feedback and approached the Volunteers Service at GWH to see if they could assist with distributing hearing aid batteries and replacement parts to patients.

After recruiting nine Volunteers the Audiology Support Desk was officially launched on 28th February 2011 and has gone from strength to strength.  Last year they saw 3,733 patients.

Carol Orrow, Voluntary Services Manager at Great Western Hospital said:

"I am pleased at how successful the service has been since it launched two years ago and it is great to be able to celebrate our Volunteers who run it.  We have had fantastic feedback from patients since it began, it means they are being seen quicker, and when they go along to get their replacement batteries the Volunteers are there to help and spend time with each patient, providing a friendly face to chat to.

Audiology staff have been very grateful for the support given by our Volunteers, as it has freed up their receptionists to deal with their normal busy outpatient desk.

The service is run from the Escort Lounge on the Ground Floor which also makes it more accessible, and means patients don't have to go all the way up to the Audiology Department on the third floor."

The service is manned by Volunteers from 10am-4pm Monday to Friday (excluding Bank Holidays).

More information about Volunteering is available on our website.

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