Response to CQC report for Great Western Hospital

Posted: December 17, 2013

Inspection report from the Care Quality Commission released

The Care Quality Commision (CQC) have today (Wednesday 18 December 2013) released a report following a recent unannounced inspection at Great Western Hospital.

Our response

Hilary Walker, Chief Nurse, Great Western Hospitals NHS Foundation Trust, said:

"I am pleased that staff have been recognised for their kindness, compassion and professionalism. Of the 1.5 million patients we care for every year, the vast majority tell us they are pleased with their care and this inspection confirms that we get it right for most patients, caring for patients with privacy, dignity and respect.

"The inspection also shows that we need to make improvements to cleanliness and staffing, which is exactly what we are doing. As an absolute priority we are working with Carillion, our cleaning provider, and our senior nurses, to strengthen the cleaning regime and review how we monitor cleanliness.

"We know we need more nurses to give patients the attention and personal care we strive for, which is why we began a big recruitment drive in April and have invested over £1 million in staffing this year. We have already recruited 267 nursing and midwifery staff, which means we have 82 more staff caring for patients than we did last year. Although the CQC recognised we've made good progress, we know we still have more work to do and we plan to recruit a further 40 nursing staff.  

 "We are currently developing our action plan and we will make the improvements needed."

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