New telephone reminder service for patients

Posted: July 5, 2013

As well as being a convenient reminder for patients, the new service aims to reduce the number of missed appointments.

Great Western Hospitals NHS Foundation Trust is launching a new telephone reminder service to help patients who may have forgotten their appointment and make it easier to cancel or rearrange.

From August, all patients with an outpatient appointment at the Great Western Hospital in Swindon or at one the Trust's community hospitals in Wiltshire, will receive a text message or automated telephone call around a week before their appointment. Patients will be reminded of the location, date and time of their appointment and be asked to confirm, cancel or rearrange.

As well as being a convenient reminder for patients, the new service aims to reduce the number of missed appointments. Last year 39,871 patients missed their outpatient appointment, costing the Trust over £4 million. Every missed appointment costs the Trust £108 on average.

David Moss, Deputy General Manager for Outpatients, Great Western Hospitals NHS Foundation Trust, said: "This is great news and something we've been planning for a while. We hope patients find the service helpful and it makes it easier for patients to cancel or rearrange their appointments. If we know a patient won't be attending, we can offer the appointment to someone else. By making sure all of our appointments are used, we can see more patients and patients will be seen sooner.

"If we already have your phone number you don't need to do anything, however if you do not think we have your up- to-date telephone number you can register your number on our website www.gwh.nhs.uk, call the Booking Centre on 01793 604080 or speak to the receptionist at your next appointment."

Patients will not be charged for the service, which is easy to use and completely confidential. Patients who use a mobile phone will receive a text, whilst those who use a land line, will receive an automated call. Patients who receive a call will be asked to confirm their date of birth before they hear their appointment details.

 

Translate this page: