We have a legal duty to be open and honest with the people we
care for, which is called our Duty of Candour.
We know that openly recognising mistakes leads to improved
This is why we actively encourage staff to report
incidents so that we can learn and make improvements to the care we
On the very rare occasions when things go wrong we are commited
to being open and honest with our patients, their families and
We always investigate every incident and involve
patients as much as we can to collect feedback which we use to make
further improvements to our services.
We also always apologise, explain what has happened and what
actions will be taken to reduce the risk of the same thing
A Never Event is a serious patient safety incident that should
There is a list of 14 specific events as defined by NHS England
- please see the NHS England website - Never
All Never Events are published in our public Board papers.
We follow national guidance from the Care Quality Commission
(CQC) - for full details see CQC > Duty of
Please see our Duty of Candour (Being Open) Policy.
We welcome all feedback
We're always looking at ways we can improve our services and
welcome all feedback.
If we've cared for you recently please get in touch with our Patient Advice
and Liaison Service (PALS) and tell us how we
Please contact us at firstname.lastname@example.org and we'll put it right.
© 2017 Great Western Hospitals NHS Foundation Trust